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Profitable Hospitality Podcast

Information and Interviews by Ken Burgin of ProfitableHospitality.com. Focused on Restaurant & Hotel Management, Marketing & Cost Control. Tune in if you're the owner, manager or chef of a restaurant, cafe, hotel, club, bar or catering business.

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    071: How to Start an Interesting Blog for your Restaurant or Bar

    Your online diary or blog is an opportunity to communicate ...

    Your online diary or blog is an opportunity to communicate directly with customers and online visitors – the latest news on menu changes, events, producers, the local area, staff and recipes. Plus information from ‘behind the scene’...

    May 18, 2014 Read more
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    70: How to Improve the Gross Profit in a Bar

    In Podcast #64 we talked about stock control in bars ...

    In Podcast #64 we talked about stock control in bars - over-ordering, sloppy stock counts, storage problems, POS errors and stealing. In this second interview with Troy Kelly of Barmetrix, we bring the other elements of Gross Profit management...

    May 15, 2014 Read more
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    069: How to Manage a Restaurant’s Online Reputation

    There’s no shortage of happy, sad or annoyed customers ready ...

    There’s no shortage of happy, sad or annoyed customers ready to speak up online. Yelp, Urbanspoon, TripAdvisor and Facebook make it easy for people to have an audience. It’s also easy for restaurant and bar operators to feel helpless and...

    May 12, 2014 Read more
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    068: How to Use an iPhone for Quality Restaurant & Bar Photos

    It’s the extra brain in your pocket – a device ...

    It’s the extra brain in your pocket – a device that handles email, messages, websites, phone calls and also takes great photos. Smartphones have replaced most small ‘point and shoot’ cameras, and by being so available, there...

    May 8, 2014 Read more
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    067: How Restaurant Judging Works

    Before Yelp, Urbanspoon and Facebook there were newspaper reviews and ...

    Before Yelp, Urbanspoon and Facebook there were newspaper reviews and annual restaurant awards – respected, sought after and still relevant. Reviews turn the spotlight on one venue; restaurant awards compares similar businesses against a...

    May 5, 2014 Read more
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    066: How to Deliver Great Coffee Education

    It’s much more than pushing buttons – good coffee making ...

    It’s much more than pushing buttons – good coffee making and barista skills involve technical ability and sensory awareness. Plus a welcoming smile and the ability to handle pressure.  In this interview, Ken Burgin talks with...

    May 1, 2014 Read more
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    065: Last-Minute Tax Deductions to End the Financial Year

    Like to pay less tax? In this interview I’ve asked ...

    Like to pay less tax? In this interview I’ve asked accountant Amanda Fisher from Connected Accountants in Sydney to give me the lowdown on how business operators can catch extra tax savings before the end of the financial year. We know...

    Apr 24, 2014 Read more
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    064: How to Cut Beverage Costs with Better Stock Control

    Alcohol is valuable, so ordering, delivery, storage and service must ...

    Alcohol is valuable, so ordering, delivery, storage and service must all be done with extra care. Errors can occur in valuation of the stock used, Point of Sale readings, and reconciling the two. And if they don’t balance, what’s the...

    Apr 24, 2014 Read more
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    063: How a Smart Bar Operator uses Social Media to Drive Sales

    Steve Vallas is the proprietor of Honey Bar in South ...

    Steve Vallas is the proprietor of Honey Bar in South Melbourne. Offering ‘a drink for every mood and a toast for every occasion’, he’s created a popular venue with a friendly, casual atmosphere, good food and a great space for...

    Apr 20, 2014 Read more
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    062: 10 More Great Tech Tools to Make Your Work Easier

    Here’s another list of free or low-cost software and online ...

    Here’s another list of free or low-cost software and online services that I use and recommend. Everything from word-processing to video production, photo fixing and faxes. Suggestions and feedback welcome – what are your favourite...

    Apr 17, 2014 Read more
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